To manage conflict among team members effectively, the Alexander Hamilton Institute has these tips for leaders:
- Ask those who disagree to paraphrase one another's comments. This may help them learn if they really understand one another.
- Work out a compromise. Agree on the underlying source of conflict, then engage in give-and-take and finally agree on a solution.
- Ask each member to list what the other side should do. Exchange lists, select a compromise all are willing to accept, and test the compromise to see if it meshes with team goals.
- Have the sides each write 10 questions for their opponents. This will allow them to signal their major concerns about the other side's position. And the answers may lead to a compromise.
- Convince team members they sometimes may have to admit they're wrong. Help them save face by convincing them that changing a position may well show strength.
- Respect the experts on the team. Give their opinions more weight when the conflict involves their expertise, but don't rule out conflicting opinions.
source: Making Teams Succeed at Work